Guarantee terms

Full Schedule System: the lead guarantee

20 qualified leads in 60 days, or we waive our monthly fee until you get them.

Results vary; lead volume depends on your market, budget and offer.

What counts as a qualified lead

A qualified lead is a homeowner in your service area who completes the survey from your ads, with a project timeline and the work they need done.

These never count:

• Duplicates: the same person or phone number more than once.
• Spam, fake names or phone numbers that don't work.
• Vendors, salespeople and anyone selling to you.
• Job seekers.
• People outside your service area.
• Renters who can't approve the work on the home.

We count qualified leads from the survey on your ads and share the list with you, so you can check each one.

When the 60 days run

The 60 days start the day your first ads go live. The clock pauses while new ads wait for your approval.

It holds as long as

1. You keep at least $1,500 a month in ad spend running for the whole 60 days, paid straight to Meta from your own card.
2. You contact every new lead within 1 business day.
3. You approve new ads within 3 business days of us sending them.
4. You keep your Full Schedule System plan active for the whole 60 days, with a working payment method on file.
5. You keep your Meta ad account open and active for the whole 60 days.

If you don't reach 20

If you have fewer than 20 qualified leads after 60 days, we keep working and waive the monthly fee for your Full Schedule System plan until you reach 20. We never refund ad spend paid to Meta, or setup fees, unless the law requires it.

Add-ons you bought keep their own monthly billing while the plan fee is waived.

If a condition above stops being met, or you cancel the plan in the first 60 days, the lead guarantee ends.

Starter Site: the launch guarantee

Your site is live in 60 minutes or less, or your setup fee comes back.

The 60-minute clock starts once your onboarding form is in (logo, photos, services and service areas) and your payment is through. Live means on your Full Schedule Agency web address. Pointing your own domain at it can take longer, because your domain company controls that step. Care plan fees and add-ons are not part of the refund.

You see and approve the design before you pay anything.

After launch you get 14 days to tell us it's not right, and we refund the setup fee.

The launch guarantee and the 14-day refund come with the Starter site only. On the Full Schedule System, setup fees are not refunded, unless the law requires it.

How to claim

Write to hello@fullscheduleagency.com from the email address on your order. Tell us which guarantee you're claiming, and we'll check it against these terms.